Some BSL users have problems accessing the right communication support when they visit a Doctor or the hospital or the opticians etc.
”we don’t need an interpreter, we can manage”
“It’s ok, his son/daughter will help interpret”
If you are using a GP service or Hospital in Newcastle then you should have a ‘Nutshell’ Card. If you show this to your GP reception or Hospital reception then they will know you have communication needs. They should make sure you have an interpreter.
This part of the website gives you more information about your rights and what is available in Newcastle and the North East. Most of it is health but we have some information about equipment, booking interpreters etc. Click on the topic on the right for more information.