What do our volunteers do?


Administrators ensure that Deaflink systems run smoothly. Good support is essential for the running of any organisation, and we are no different. There are many different administrative roles - we can match your skills and time available to Deaflink's needs. Tasks may include: 

  • using spreadsheets, databases and word processing packages
  • maintaining and developing administrative systems 
  • stock control of leaflets and materials and updating information 
  • helping to arrange events 
  • receiving and sending faxes, mail, email and telephone calls 
  • taking notes and minutes at meetings.

IT support

Deaflink is increasingly taking advantage of developments in IT. As an IT support volunteer you may be involved in a variety of areas, depending on your skills and the time you have available, for example:

  • supporting and training users in day-to-day use of IT systems
  • troubleshooting hardware and software problems 
  • maintaining and developing networks 
  • designing spreadsheets, databases and websites

Trustee board members

Deaflink is an independent charity, governed by a board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Deaflink staff, but trustees: 

  • set the overall direction and support the development of Deaflink 
  • ensure the service meets the needs of the local community  
  • employ staff and control Deaflink finances
  • earn and retain the respect of important and influential people and organisations in the community, including funding bodies
  • ensure the organisation complies with relevant laws

The Board of trustees need people with a wide range of different skills, experience and perspectives. Trustee boards tend to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.  There is an application and interview process.

Deaflink are looking to involve volunteers in other roles, such as press and PR, fundraising, volunteer recruitment and community liaison.

Useful links

 Newcastle City Council Social Care Direct - Adult social care services for deaf, hard of hearing, blind, partially sighted, deafblind people. Click here for more information.

If anyone Deaf or Hard-of-Hearing living in Newcastle is struggling they can arrange a needs assessment by contacting Social Care Direct on 0191 2788377 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .

Once the assessment is complete, equipment can be offered free of charge and is not means tested.  Once equipment has been provided subsequent equipment would need to be self-funded. There is a website to support the identification of equipment and clients should visit www.myequipmentnewcastle.org.uk

Another Council Services can be found on this link http://www.deaflink.org.uk/important-services/city-council

See our Safeguarding Adults BSL/Subtitled videos for different types of abuse and how to report - Click here

Read our Blogs here

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Deaflink North East is a Company Limited by Guarantee, registered in England and Wales; Company No. 7982375; charity number 1147237.