Emergency Services

999 Text SMS Emergency Service!

(BSL video - click here)

D/deaf, deafblind and hard-of-hearing people can contact police, ambulance, fire rescue or coastguard by text 999!

First need to register your mobile...

STEP 1. Text ‘REGISTER’ now on your mobile and send it to 999

STEP 2. Then after you get a text back (Terms & Conditions) - you text back ‘YES’.

 Then you are ready!

(BSL/subtitled video on YouTube on how to register)

In emergency only, please text the 3Ws:SMSemergency

  • Which emergency service? (Police, Ambulance, Fire or Coastguard)
  • What wrong?
  • Where? Address, place, road etc.

 Important - if you got new mobile, please register again on your new mobile!

 For more information on www.emergencysms.org.uk - you can also register your mobile via ‘registering your mobile phone’ page.

Click here for RNID leaflet about this Emergency SMS service and click here for our poster. 



Northumbria Police have got emergency and non-emergency contact numbers for Deaf and Hard of Hearing people.

MINICOM: 01661 820915 (24 Hours)

FAX: 0191 5635788 (24 hours)

TEXT RELAY: 18001 0191 2146555

IN AN EMERGENCY - TEXT RELAY: 18000 OR TEXT 999 (SMS registration instruction at the top of this website page)

101IN A NON-EMERGENCY - TEXT/SMS to 07786 200 815


REPORT ONLINE BY WEBSITE - click here. You can ask for BSL interpreter here.

BSL video on the new POLICE 101 non-emergency service can be found on here and more details on the 101 Service with visual video and subtitles can be found on here.

Northumbria Police Website: www.northumbria.police.uk


FireServicesTyne and Wear Fire Services

BSL and subtitled video on Home Safety - Click here.

Website: Click here - can find more information on here.

D/deaf, deafblind and hard-of-hearing members can ask for a FREE Home Safety Check visit by filling in their request form below and sending to the contact details on the bottom of the form:

Click here for 'Fire Safety in the Home' presentation by Tyne and Wear Fire and Rescue Service delivered to our Deaflink groups in Summer/Autumn 2013. Permission given by the speakers to publish this on our website.

Twitter: @tyne­_wear­_FRS

Facebook: Tyne and Wear Fire and Rescue Service

Fire Services




You can check your symptoms on this website www.nhsdirect.nhs.uk

Updated 29/5/14

Useful links

 Newcastle City Council Social Care Direct - Adult social care services for deaf, hard of hearing, blind, partially sighted, deafblind people. Click here for more information.

If anyone Deaf or Hard-of-Hearing living in Newcastle is struggling they can arrange a needs assessment by contacting Social Care Direct on 0191 2788377 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .

Once the assessment is complete, equipment can be offered free of charge and is not means tested.  Once equipment has been provided subsequent equipment would need to be self-funded. There is a website to support the identification of equipment and clients should visit www.myequipmentnewcastle.org.uk

Another Council Services can be found on this link http://www.deaflink.org.uk/important-services/city-council

See our Safeguarding Adults BSL/Subtitled videos for different types of abuse and how to report - Click here

Read our Blogs here

Upcoming events

No events
Twitter iconFacebook Logo

Deaflink North East is a Company Limited by Guarantee, registered in England and Wales; Company No. 7982375; charity number 1147237.