Patient Leader Programme

  • Do you want to get more involved in your local health community, working in partnership with health professionals to improve services?

  • Do you want to learn how to build effective relationships with other patients or any of those involved in health care delivery?

  • Do you want to develop your understanding of what patient leadership is and what it means to health services?

If yes, click on the following documents to complete.

Patient Leadership Development Training Flyer - click here for more details

Developing Patient Leaders - Application Form

Supporting Documentations

Health ForumDeaflink Forum

Click here to go to 'Deaf Forum' page for more information.

2902982-rainbow-colored-3d-glowing-men-symbolsDeaf Mens Health Forum

Click here to go to 'Our Groups' page for more information.


Looking for a BSL interpreter for your Opticians Appointment? (Areas in North East)

Some people have been confused abuot interpreter access in opticians, we contacted CCG and asked, they said that nobody to pay to have interpreter in opticians. They have contract with interpreter agencies, if you use that agency then there will be no fee. Your Opticians can book an interpreter for you - please remember some of your preferred interpreters may not be working for the agency but you can ask to see if the agency can book your preferred interpreters.See the list Click here


 SignHealth BSL Healthy Minds FREE confidential/private therapy service for Deaf people

Feeling Low? Worried? Stressed? Can’t Sleep?

BSL Healthy Minds is a therapy service for Deaf people who are suffering from common mental health problems: Anxiety (nervous), stress, depressed (low in mood), having sleep problems or find themselves panicking.

This is a common condition with over 40% of Deaf people suffering at any one time. (Over 25% of the general population suffer too - it is very common, you are not alone)


 Click Here for the BSL Healthy Minds leaflet to explain about this FREE service for BSL users.

Website: Click here

Help is available - just get in touch.

BSL Healthy Minds is a Free service and you can refer yourself to us - there is no need to go through your doctor, if you don't wish to do so.


New online chat service and information is now available for anyone wanting support around Lesbian, Gay, Bisexual and Trans (LGBT) domestic violence and abuse.



 PILOT/TRIAL NHS 24 British Sign Language (BSL) Video Relay Service - FREE

Health Information and Self Care Advice


New for BSL users

If you GP surgery is closed and you are not feeling well and you need some advice before it opens again, did you know that you can talk to the NHS medical staff through a webcam BSL interpreter service linked to the NHS.

It’s called “NHS24 BSL”

All you need is a webcam on your computer. Further details below.

This is a FREE video relay service available on

  • Monday - Friday 12pm-12am
  • Saturday - Sunday 8am -12am

For full explanation on how to access this service (in BSL) Click here

The BSL video shows you:

  • Which computer, laptop and Apple Mac computers work
  • How to down load software 'interpreternow'
  • How to stop pop up blockers

For more tips and to download information on “Interpreternow” page click here

Please note ....

  • The system will only work with PCs, Windows Laptops or Apple Mac laptops
  • You need broadband
  • It will work with Safari, Internet Explorer and Firefox
  • Currently it will not work with iPad, Tablets, Blackberry or other smart phones

You do not need to register to use the NHS 24 BSL service and it is free - give it a try!

It is certainly worth taking the time to have a look at all the information which is provided in British Sign Language - Click here.



 Freeman Hospital Ear, Nose and Throat Department (ENT)

Find out more about the ENT Department at the Freeman Hospital, Newcastle.

For Hearing aids fittings and repairs, hearing aid batteries, audiology tests and consultation - click here for their website for more information.

  • Opening Times... Monday to Thursday at 8:30am - 5pm and Friday at 8:30am - 4:30pm
  • At Freeman Hospital, High Heaton, Newcastle upon Tyne, NE7 7DN.
  • If you are not sure how to find the Freeman Hospital - click here for further information.
  • There is a Loop system fitted in all ENT reception areas and a portable loop system is available on request for consulting rooms.Freeman Hosp

A booklet on 'How to use your hearing aid' provided by Freeman Hospital ENT department can be found click here

A list of other places where you can go to get new hearing aid batteries apart from Freeman Hospital ENT can be found click here.

Or contact Deaflink if you would like to pick up new hearing aid batteries from the office or in our events/meetings.

Sign Translate

Sign Translate - Online Sign Language Interpreting service for Deaf BSL patients in GPs and Hospitals

If you need to see a doctor but there is no BSL interpreter available at short notice this could be helpful. Check out their website on click here. 


SignTranslate provides instant help for Deaf people communicating with medical staff.

The On-Line Interpreting service is a live web-cam link to qualified British Sign Language (BSL) interpreters. The interpreters are provided by our partner interpreting organisations around the country.

Clear, precise communication is an absolute necessity in so many situations, particularly GP visits, hospital A & E departments, maternity units - in fact, any situation where it's impossible to book a face to face interpreter at short-notice.

Deaf people have a right to communication support and SignTranslate can help.

Improve Deaf Awareness and access: Why not bring this website to the attention of your own Doctor to help your GP surgery or Hospital consultant access this service or have a look at this poster and show it to your doctors.. Click here.


Click here for the poster to print and show to your GP to set up SignTranslate

More information on Website: click here.


British Heart Foundation - Heart Health in British Sign Language (BSL)

BSL videos linking to heart diseases and main risk factors for heart dieases can be found on here.



NHS Direct

You can check your symptoms on this website



Healthworks - Community Health Trainer in Newcastle

For residents of Newcastle:

“Healthworks” can help to make your health choices easier by:

  • Improving your Health with advice on healthy eating
  • Building up your fitness with advice on gentle activity
  • Helping you to make friends and find support
  • Providing information to help with all your choices
  • Improving your lifestyle

This includes:

  • Weight and Waist Measuring           
  • Alcohol awareness
  • Advice and help to Stop Smoking                                    
  • Advice and help on Sex and relationships
  • Ways to reduce stress and worry                  
  • Ways to get fit and make friends

More information on a leaflet - click here.

Contact details: click here.

Website: click here.



Seasonal Flu

in BSL - click here

Keep Healthy through the Winter months. Get a Flu Jab to protect yourself.

December to March is the most common time for people to have the flu virus and become unwell.

The flu jab is free on the NHS if you

  • are pregnant
  • 65 or older
  • have a long-term medical condition such as diabetes, heart disease, lung disease, kidney or neurological disease
  • are a healthcare worker or carer
  • live in a residential or nursing home

The flu vaccine is available from October each year. If you think you need it, talk to your GP or practice nurse.

If you are unable to get a free vaccine you can buy one at a chemist.

For more information on who should have the flu jab and how to get it read our section on the seasonal flu jab.



Patient Advice and Liaison Service (PALS)

PALS is a free and confidential NHS service for patients, their families and carers to provide information and advice (on NHS services, appointments, interpreters, treatments and where to get information or help, etc.).

Staff at PALS will try and answer your questions, help you to sort out problems and issues and guide you on how to make a complaint.

They will help make sure your views are heard.

When you contact PALS, they will try to answer your questions straight away. If they can’t, they will take your details and a PALS officer will contact you as soon as possible. They will always keep you informed.

They can also:

  • Speak to staff on your behalf (with your permission)
  • Arrange a meeting between you and members of staff.

Text/SMS: 01670 511 098,
Freephone: 0800 032 0202,
Fax: 01670 511 260,
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. ,
Freepost: RLTC-SGHH-EGXJ, The Old Stables, Grey’s Yard, Morpeth, NE61 1QD.
Updated 16/12/14

Useful links

 Newcastle City Council Social Care Direct - Adult social care services for deaf, hard of hearing, blind, partially sighted, deafblind people. Click here for more information.

If anyone Deaf or Hard-of-Hearing living in Newcastle is struggling they can arrange a needs assessment by contacting Social Care Direct on 0191 2788377 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .

Once the assessment is complete, equipment can be offered free of charge and is not means tested.  Once equipment has been provided subsequent equipment would need to be self-funded. There is a website to support the identification of equipment and clients should visit

Another Council Services can be found on this link

See our Safeguarding Adults BSL/Subtitled videos for different types of abuse and how to report - Click here

Read our Blogs here

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Deaflink North East is a Company Limited by Guarantee, registered in England and Wales; Company No. 7982375; charity number 1147237.