thumb upHow Good is your Experience with Shops and other Services?thumb down

When you are out shopping or using services, for example; buses, trains, hospitals, leisure places like the cinema or pubs. Is the experience good or bad?

Contact us and we can pass on your story to the shops or services you have used . Giving them a commendation or if you have had a poor experience we can advise them on how to improve their accessiblity.

gold starsWell done to ....

  • Boots in Kingston Park for their services toward a Deafblind member!

  • Waitrose in Newcastle Eldon Square, Newcastle.

  • Marks & Spencers on Northumberland Street, Newcastle.

  • Sewing shop on Saville Street, Newcastle.

  • NHS Sexual Health Clinic, New Croft House, Market Street, Newcastle Upon Tyne, NE1 6ND for their good loop system access.

award certificate with gold seal

Useful links

 Newcastle City Council Social Care Direct - Adult social care services for deaf, hard of hearing, blind, partially sighted, deafblind people. Click here for more information.

If anyone Deaf or Hard-of-Hearing living in Newcastle is struggling they can arrange a needs assessment by contacting Social Care Direct on 0191 2788377 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .

Once the assessment is complete, equipment can be offered free of charge and is not means tested.  Once equipment has been provided subsequent equipment would need to be self-funded. There is a website to support the identification of equipment and clients should visit

Another Council Services can be found on this link

See our Safeguarding Adults BSL/Subtitled videos for different types of abuse and how to report - Click here

Read our Blogs here

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Deaflink North East is a Company Limited by Guarantee, registered in England and Wales; Company No. 7982375; charity number 1147237.