Travelling out and about in the North East

Here are some helpful details and information regarding travelling throughout the North East. We hope this will make your journeys hassle-free and more enjoyable for you.

Details include timetables, schemes and services which are useful to D/deaf, deafblind and Hard of Hearing people.

Buses Nexus

Website: click here.
Timetables and updates: click here.
Disabled Concessionary Travel Bus Pass: D/deaf, deafblind and hard-of-hearing people who live in Tyne and Wear can apply for the free CT Bus pass if they match one of the criterias listed -

Click Here.

When to use it:
  • free of charge on buses in Tyne and Wear from 9.30am Monday to Friday and all day at weekends and on public holidays.
  • free anywhere else in England on local buses, between 9.30am and 11.00pm Monday to Friday and all day at weekends and on public holidays.
  • for 60p on the Shields Ferry from 9.30am Monday to Friday, all day at weekends and on public holidays
  • for 50p on Northern Rail services between Newcastle and Metrocentre/Blaydon, from 9.30am Monday to Friday and all day at weekends and on public holidays.

If you need to travel before 9.30am, for example in order to get to or from a hospital appointment, just show the hospital appointment card or letter with the CT Pass to the bus driver or ticket inspector.

Further information for people in education or paid employment:

If you qualify under one of the criterias listed previously and attend education or are in paid employment for at least 15 hours a week, then you can apply for an All Day Concessionary Travel Pass, which can be used at any time.

If you have an All Day CT Pass, you will be able to travel within Tyne and Wear

  • on buses in Tyne and Wear free of charge all day,
  • for 60p per trip at any time on the Shields Ferry
  • for 50p on rail services between Newcastle and Metrocentre/Blaydon.

Please note that this pass does not entitle to all day travel outside Tyne and Wear.

Contact details and how to apply: Click Here.




Would you like to learn how to drive and theory test in British Sign Language? 




UPDATE - Click here for the Central Station Metro Station Refurbishment Date poster



Website: click here
Timetables and updates: click here

Metro Gold Card: If you have a Concessionary Travel Pass, you can apply for a Metro Gold Card which gives you a year’s travel on Metro for just £25 if you live in Tyne and Wear or £35 if you don’t.

You must have both your Concessionary Travel Pass and Metro Gold Card with you when you travel. Click here for more information and how to apply.

When can I use Gold Card?

You can use it on Unlimited travel on Metro from 9.30am Monday-Friday and all day at weekends, on public holidays and throughout July and August.

Can I travel free of charge to early morning hospital appointments?

Yes, if you need to travel before 9.30am in order to get to or from a hospital appointment, just show your hospital appointment card or letter with your Metro Gold Card to the Metro staff.


Taxis taxi

The Taxis companies listed below offer enhanced services like SMS text service (you do need to register first), an online booking system and an iPhone app:

Dean Taxi
App to book a taxi - click here for Apple and Android mobile phone/tablets. 

Online booking system - click here.

SMS text booking service to 0191 5800 202 - but you do need to register first and enter your pick up addresses click here.

Online booking system - click here.

BlueLine Taxi
Online booking system - click here.

iPhone app to book and track your taxi - click here.

LA Taxi
Online booking system - click here.

Newcastle City Cabs
Online booking system - click here.


Information about the TaxiCard Scheme

Do you receive the following benefits?
• High Rate Mobility component of the Disability Living Allowance
• Higher Rate Attendance Allowance
• Are registered as severely visually impaired or blind.

If yes, you will automatically qualify for the TaxiCard scheme, which is a taxi scheme to receive discount in taxi fares - click here for more details and how to apply.




Timetables and updates: click here.

Disabled Person's Railcard

 If you are registered as deaf (with Social Services) or use a hearing aid you may qualify for the Disabled Person's Railcard. The Railcard allows you to get a 1/3 off most Standard and First Class fares throughout Great Britain.  An adult companion travelling with you will also get a third off their fare.

Website: For more information on which tickets you can purchase with the Disabled Person’s Railcard - click here.

How to apply: click here to download an application form and address to post.

You can buy a one year card for £20 (so if you take a journey that usually costs £60 with the 1/3 off the fare the card has paid for itself.)

A three year card is also available for £54.

You must provide proof that you qualify for a Railcard. The two types of evidence accepted as proof that you have a hearing loss are:

  • Your NHS hearing-aid battery book
  • A Social Services official stamp on the application form

Do you need Assistance/Help when travelling by train?

Book your assistance in advanceHelp them to help you!

If you need help getting around in the train station and/or someone to guide you to your train, you need to book assistance at least 24 hours before you travel on the train. This is to give the station company time to relocate staff to help you.

click here if you know which train company you will be travelling with.

If you don't know, please contact National Rail Enquiries line:

Telephone: 08457 48 49 50*

Textphone: 0845 60 50 600

* Calls to this number from landlines are charged at the local rate and may be recorded

Updated 22/12/15

Useful links

 Newcastle City Council Social Care Direct - Adult social care services for deaf, hard of hearing, blind, partially sighted, deafblind people. Click here for more information.

If anyone Deaf or Hard-of-Hearing living in Newcastle is struggling they can arrange a needs assessment by contacting Social Care Direct on 0191 2788377 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .

Once the assessment is complete, equipment can be offered free of charge and is not means tested.  Once equipment has been provided subsequent equipment would need to be self-funded. There is a website to support the identification of equipment and clients should visit

Another Council Services can be found on this link

See our Safeguarding Adults BSL/Subtitled videos for different types of abuse and how to report - Click here

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Deaflink North East is a Company Limited by Guarantee, registered in England and Wales; Company No. 7982375; charity number 1147237.