Accessible Information Standard

What is Accessible Information Standards?

From 1st August 2016, we have a new law called 'Accessible Information Standards' about commuincation and infomrmation needs for D/deaf, deafblind and Hard-of-Hearing people in Hospitals, GPs, Dentist, Chemist, Walk-in Centre and Adult Social Care etc.

You can find out more below in our presentations, BSL clips, Accessible Information needs sheet and transcript from our last Saturday 17th September Deaf Forum:

BSL Video - Accessible Information Standards Deaf Forum 1st half

Accessible Information Standards Presentation by Heidi Jobling, Deaflink Manager.

 Click here for Accessible Information Standards presentation

Important Accessible Informaiton Needs sheet for everyone to show to receptionist, GP, Hospitals, Dentists, Adult Social Care etc.

 Click here for Accessible Information Needs Sheet

BSL Video - Newcastle Hospitals Video Relay Deaf Forum 2nd Half

Newcastle Hospitals Video Relay Presentation by Lucy Hall and Andy Pike from Newcastle Hospitals

 Click here for Newcastle Hospital Video Relay Presentation


Click here for Transcript

Click here for Video transcript


Useful links

 Newcastle City Council Social Care Direct - Adult social care services for deaf, hard of hearing, blind, partially sighted, deafblind people. Click here for more information.

If anyone Deaf or Hard-of-Hearing living in Newcastle is struggling they can arrange a needs assessment by contacting Social Care Direct on 0191 2788377 or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .

Once the assessment is complete, equipment can be offered free of charge and is not means tested.  Once equipment has been provided subsequent equipment would need to be self-funded. There is a website to support the identification of equipment and clients should visit

Another Council Services can be found on this link

See our Safeguarding Adults BSL/Subtitled videos for different types of abuse and how to report - Click here

Read our Blogs here

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Deaflink North East is a Company Limited by Guarantee, registered in England and Wales; Company No. 7982375; charity number 1147237.